Denise M.
Franke
SKILL SUMMARY
UNIX, Linux,
Windows, Networks, Dreamweaver, Flash, Adobe Photoshop, Weblogic, JBOSS,
Tomcat, J2EE, EJB, Clustering, Java, SOA, Java Script, ANT, Groovy, ClearCase, Hibernate,
Visual Source Safe, CMMI Practices, ITIL Practices, Supply Chain (CRM, WHS,
RFID, Baseline, Optimization, Six-Sigma practices), ITSM, Oracle, MySQL, JDBC,
Informix, Tuxedo, Jolt, MS-Access, MS-Excel, MS-Word, Shell, Visual Studio,
VB.net, R, SPSS, SAS, SAP, SAILS, XHTML, XML, CSS, BIND, LDAP, NTP, HTTP,
HTTPS, SSH, and TCP/IP.
SUMMARY OF QUALIFICATIONS
More than
fifteen years as a senior technical services professional working with Fortune
100 companies and U.S. Government. Worked
in Operations and Applications Development including: Project Management, Web
Development, Build Management, UNIX and Microsoft System Administration,
Network Administration, Database Administration and Java Architecture. Motivated and brings strong Information
Technology Service Management leadership skills to the team including
trouble-shooting, life-cycle management, methodology, and security. Performed Configuration Management and
utilized systems and programming background to perform software version
control, build, packaging, installation and verification. An evangelist for Configuration Management
and software development lifecycle best practices while improving processes
based on ITIL and ITSM standards.
Strong
understanding and hands-on experience in administration and deployment of
applications in Solaris and Linux (RH, Suse and BSD). Worked in large environments supporting
Oracle and Informix DBA. SQL skills and
data validation and aggregation skills are exceptional. Worked as a Architect for WebLogic and all of
the J2EE and Server Side Java-based applications deployed in multiple
development, testing and production environments while at ERAC and AGE. Worked with Thick Client applications and
build process at Tripos.
PROFESSIONAL EXPERIENCE
2008 to
present Tripos (DE), Inc.
St. Louis, Missouri
Build Manager, Senior Java Programmer
·
Technical
consultant on Wyeth Discovery 360 project.
·
Wrote
and consolidated build and deploy scripts and packages for multiple
environments in Ant, Shell and Groovy.
·
Install,
configure, and maintain Oracle databases.
·
Responsible
for JBOSS configuration and upgrades
·
Second
Tier Java Application Server Support
2009 to
present Webster
University
Webster Groves, Missouri
Adjunct Faculty Member
·
Teaching
COAP
2000 course in XHTML
2004 to 2007 University of Missouri
Graduate Research Assistant, Center
for Transportation Studies
·
Invited
speaker at itSMFusion, Charlotte, NC, September 16, 2007 on “Summary of
Research Topics for ITIL and Service Management.” Independently wrote proposals and performed
research into Information Technology
Infrastructure Library (ITIL) identifying best practices in IT operations and
configuration management.
·
Identified
the need for encompassing configuration management beyond application role-outs
to include infrastructure configuration management. This research resulted in the identification
of best practices for aligning ITIL with business strategy.
·
Developed
schema for configuration management database (CMDB), identified, captured, and
organized configuration data, assisted in implementing pilot projects to
demonstrate the value of configuration management.
·
Responsible
for data cleansing, analysis, aggregation and modeling focusing heavily on
Oracle and Solaris systems. Performed
statistical analysis and simulation modeling.
Software included
2002 to 2007 Southern Illinois University
Faculty Member, Department of CMIS
·
Taught
Web Application Design and Java Programming courses. The Web Application and
Networking courses covered application design methodologies (from HTML to Flash
and Database design and access) through WebServer installation and maintenance
on Solaris, Linux, and Microsoft.
·
Developed
and taught courses in Data Communications covering a working knowledge of
network engineering including routers, switches, firewalls, virtual private
networks, intrusion detection, and OSI model.
·
Also
taught students how to install and configure RedHat Linux and troubleshoot
Apache applications utilizing packaging tools.
·
Taught
Introduction to Microcomputers courses focusing on Office 2003 and 2007.
·
Software
taught included: Linux (BSDI, RedHat,
etc) including writing shell scripts, Windows XP, Java, J2EE, XHTML, CSS, JavaScript,
PHP, Perl, Ruby, DreamWeaver, Flash, Photoshop, and Microsoft Office 2003 &
2007 - Word, Excel, PowerPoint, Access, and FrontPage.
·
Build
tools include Visual Source Safe, Ant and Intersolv’s PVCS.
2000 to 2002 A.G.
Edwards and Sons, Inc. (currently Wachovia)
Internet Services Systems Technology
Specialist
·
Responsible
for application integration related services with roll-out of AGE-Connect –
Technical Lead for WebLogic and ATG Dynamo J2EE Architecture
infrastructure.
·
Performed
WebLogic installations, application rollouts and troubleshooting code and
design.
·
Wrote
standards and maximized use of existing tools and Web-based technologies
including load balancing, caching, failover, high availability and
security.
·
Planned,
installed and tested Internet applications such as Apache, WebLogic, ATG
Dynamo, JBoss, Jolt; various operating systems from Microsoft Windows through
Linux and Solaris; databases including Oracle, and MySQL; and software
configuration management and OS management systems including moving from a
homegrown Ant and CVS scripted configuration management environment to the
Rational ClearCase suite of configuration and load testing products.
·
Hands-on
experience with applications supporting multiple protocols such as NFS, TCP/IP,
FTP, SSH, Shell scripting, SNMP, DNS, LDAP, NTP, HTTP, and HTTPS.
1998 to 2000
UNIX Applications Engineer
·
Recipient
of a Key Player Award for Internet Reservations System, 1999
·
Responsible
for evaluation, installation, configuration of all UNIX (Solaris) hardware and
applications (Oracle 10, Oracle High Availability with Advanced Replication,
ATG Dynamo J2EE Application Server, Apache/Raven, WebLogic J2EE Application
Server, Tivoli Database Monitoring, Informix, Tuxedo and Jolt) for the National
Reservation Internet Project and Data Warehouse support.
·
Also,
responsible for ERD diagrams, writing SQL and shell scripts, and writing change
management procedures.
·
Installed
Rational ClearCase and implemented procedures for deployment of application to
production environments.
1996 to 1998
Project Manager, Web Services Intranet and Extranet Applications
(Intranet
Team won the CIO Magazine’s WebBusiness 50/50 Award Winner - Intranet Sites,
1998)
·
Responsible
for team of 7-10 web designers and developers.
·
Project
management, system analysis and design of all intranet and extranet projects,
hiring, training and evaluating developers.
·
Technical
skills include XHTML, CSS, JavaScript, Cold Fusion, XML, and PHP. In Midrange operations worked with team
responsible for all DNS and Send Mail C ports and installation, and UNIX
architecture of multi-interface servers from SUN, IBM, HP, DEC, and PYRAMID.
1989 to 1996 Consulting
Positions
At Anheuser-Busch via
Epic Consulting
Senior NT/NetWare
Network Administrator
·
Part
of team that provided administration and maintenance of local area networks
consisting of Mainframe, 200+NT and 150+ Novell Netware servers.
·
Provided
server support for off-site locations including all field offices.
·
Provided
second tier support to primary help desk for 2000+ customers.
At
Senior Network UNIX/Novell Administrator
·
Performed
Novell and UNIX Administration (server installs, support, backup, application
installation, and desktop support)
·
Performed
all training on Microsoft and Novell network based applications, including
Windows 3, FoxPro, WordPerfect, email, Lotus 1-2-3, etc.
At Army Reserve
Personnel Center via PRC, Inc.
(currently Northrop-Grumman)
Senior Systems Analyst
·
Project
lead of team responsible for System Analysis and design of mainframe Cobol
database applications such as Montgomery G.I. Bill (MGIB), Serviceman’s Group
Life Insurance (SGLI) and Retirement Points Accounting System (RPAS).
EDUCATION
Southern
CERTIFICATIONS
CONFERENCE PRESENTATIONS